This Privacy Policy explains Epic IT Services' policy regarding the privacy of information supplied by users or collected by us from users of this Epic IT Services Web Site. Because we want to build users trust and confidence in this web site, we want to disclose our privacy practices.


Since this policy may change over time as we modify or expand our services, we suggest that you check back from time to time in order understand how we treat your information.


This web site's various forms require users to give us contact information (such as name, address, email address, and telephone number). Certain other information, such as demographic information and responses to market surveys may be collected by us during the contact process. Not all information is required to be provided (required items will be clearly noted), but if you should choose to withhold any requested information, you may not be eligible to participate in or receive full benefit from all products, programs and services on the web site. We do not store any credit card, debit card or PayPal information on our web site.

We also use your internet protocol ("IP") address to help diagnose problems with our server, and to administer our web site. Your IP address is also used to help identify you and your shopping cart and to gather broad demographic information.


We use your personally identifiable information to enhance this web site and to personalize your experience. We use customer contact information from various registration forms to send the user information about our products and services and promotional material from some of our partners and affiliates. The customer's contact information is also used to contact the visitor when necessary. We will not sell or share your contact information to other companies who may want to contact our visitors.

We also may run contests on our site in which we ask visitors for contact information (like their email address), financial information (like their account or credit card numbers), and demographic information (like their zip code, age, or income level). We use contact data from our contests to send users information about our company and promotional material from some other companies with whom we do business. The customer's contact information is also used to contact the visitor when necessary and shared or sold with other companies who may want to contact our visitors.


Some services may offer support and technical assistance through customer service centers via telephone, online chat, or e-mail. Whenever you communicate with customer service, you do so with the understanding that an operator may view and make changes to the information in your User Account in order to provide the assistance that you need.


You may unsubscribe to any of our online email updates by following the unsubscribe instructions in the body of any email message.  We will take commercially reasonable steps to implement your opt-out requests promptly; but you may still receive promotional information from us by mail for up to 60 days due to printing and mailing schedules, and up to 10 days for email.


"Cookies" are an industry standard practice of placing a file or identifying "marker" on a user's computer for identification and personalization purposes. Our site may use cookies to keep track of your shopping cart and your identity when you use our site. Our cookies do not have the capability of "stealing" information from your hard drive. You are not required to accept cookies. However, certain functionality of this web site may not work properly (if at all) if you reject cookies.


This site contains links to other sites. We are not responsible for the privacy practices or the contents of such web sites. Third parties may collect information about you when you view and/or click on their advertising, and we do not control the collection of this information.


We incorporate standard industry practices internally and with our service providers, which we believe suits the degree of sensitivity of the information involved to maintain the security of your personal information and to avoid its disclosure except as described in this Privacy Policy.  We use certain efforts to secure our web site such as firewalls and authentication protection. We will periodically review our security policies and implement changes from time to time. However, we cannot and do not guarantee complete security, as it does not exist on the Internet.


You must be 18 years or older to use this Web site, and therefore we do not intend to collect personally identifiable information from children under age 18. If you are under age 18, please ask your parent before sending any information to our site or anyone else online. Have your parent to contact us as indicated below in order to provide us with prior written consent. We will not intentionally use personal information from or send marketing communications to children under age 13 without prior parental consent.


We may be required, by applicable law, subpoena, court order or other legal process to disclose your personally identifiable information, and it is our policy to comply with any such requirements.


Our Website and the servers that make this Website available worldwide are located in the United States.  The Internet laws in the United States govern all matters relating to this Website.  Any information you provide in subscribing to our Website or registering or ordering at our Website will be transferred to the United States.  By visiting our Website and submitting information, you authorize this transfer, processing and use.

Conditions of Use, Notices, and Revisions

If you choose to visit our Website, your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages, resolution of disputes, and application of the law of the State of California. If you have any concern about privacy at our Website, please contact us with a thorough description, and we will try to resolve it.  As our business changes, our Privacy Policy and Terms of Use may change also. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We will not materially change our policies and practices to make them less protective of personal information collected in the past without the consent of affected user.


If you have any questions about this privacy statement, the practices of this web site, or your dealings with this web site, you can contact us by email at, or by mail at: Epic IT Services, P.O. Box 2737, Sebastopol, CA 95473-2737.